Operating Hours
Our team is online every day.
6 AM – 9 PM, 7 days a weekFrequently asked questions
Quick answers to the things customers ask us most.
How do I cancel an order?
Open the order from Order History and tap Cancel Order. You can cancel free of charge any time before your butcher accepts and starts preparing it. Once an order is being packed or is out for delivery, it can no longer be cancelled from the app — message us on WhatsApp and we'll do our best to help.
How do I request a refund?
Refunds are automatic for any order that's cancelled before preparation begins or that fails to reach you. The amount is credited to your LocalButcher wallet instantly, or back to your original payment method within 5–7 business days if you'd rather have it there — just let us know on WhatsApp or email.
How do I report a quality issue?
Go to the order in Order History and tap Report an Issue within 24 hours of delivery, adding a photo and a short note. Our team reviews every report personally and will offer a replacement, wallet credit, or refund depending on the issue — no questions asked.
My order is late — what should I do?
Track your rider live from the Order Tracking screen. If your order is significantly delayed past the estimated time, message us on WhatsApp with your order number and we'll check in with the shop right away.
How does the cashback wallet work?
You earn 5% of every order value back as wallet credit, added automatically after delivery. Wallet balance can be used to pay for (or offset) any future order at checkout.