LocalButcher sells fresh, made-to-order poultry, meat, seafood and eggs. Because each order is cut and prepared specifically for you after it is placed, our cancellation window is shorter than for packaged goods — please read this policy before ordering.
1. Cancelling an Order
- You can cancel an order free of charge, in full, any time before the partner shop accepts and begins preparing it. Cancel from Order History → Cancel Order in the app.
- Once a shop has accepted your order and started cutting/packing it, it can no longer be cancelled from the app, since the product has already been prepared specifically for you and cannot be resold. Contact us on WhatsApp or email and we will do our best to assist, but a refund cannot be guaranteed once preparation has started.
- If a shop is unable to fulfil your order (item out of stock, shop closed unexpectedly, etc.), we will cancel the affected item(s) and refund you automatically — no action needed from you.
2. Refunds
- Refunds for orders cancelled before preparation, or for orders that fail to reach you through no fault of yours, are processed automatically.
- By default, refunds are credited instantly to your LocalButcher wallet and can be used toward your next order.
- If you would prefer the refund on your original payment method instead, contact us via WhatsApp or email at [email protected] — this is processed back to your original UPI/card/bank account via our payment partner, Cashfree Payments, and typically reflects within 5–7 business days, depending on your bank.
- Wallet credit has no cash withdrawal value and cannot be transferred to another account.
3. Quality Issues
- If anything about your order isn't right — wrong item, incorrect weight/cut, or a freshness/quality concern — open the order in Order History → Report an Issue within 24 hours of delivery and add a photo with a short description.
- Our team personally reviews every report and will offer a replacement, wallet credit, or refund depending on the issue, at our discretion, aiming for a fair resolution — no questions asked for genuine issues.
- Because our products are fresh and perishable, we are unable to accept physical returns; resolution is provided via replacement, wallet credit or refund as above.
4. Failed or Non-Delivery
If a rider is unable to hand over your order because you or an alternate contact could not be reached at the delivery address after reasonable attempts, or the address/society could not be accessed, we will attempt to reach you and, if delivery genuinely could not be completed through no fault of the shop or rider, the order value is refunded to your wallet. Since our products cannot be re-delivered later or resold, repeated failed deliveries on your account may affect your ability to place future orders.
5. Non-Cancellable / Non-Refundable Cases
- Orders already accepted and being prepared or packed by the shop.
- Orders correctly delivered to the address and person provided at checkout, where no quality issue is reported within 24 hours.
- Minor, natural variation in weight, size or appearance inherent to fresh cuts of meat, poultry, seafood or eggs.
6. How to Reach Us
For any cancellation, refund or quality concern, reach us on WhatsApp or email — see our Support page for details. We aim to respond within a few hours.
7. Contact
Tahoe Technologies Private Limited
Email: [email protected]
Support: https://localbutcher.in/support
Address: My Home Tridas, Tower 3, Flat 2409, Radial Rd 7, Tellapur, Ramachandrapuram, Hyderabad, Telangana 502034, India.