You can permanently delete your LocalButcher account and personal data at any time — either directly inside the app, or by requesting deletion below if you no longer have the app installed. Deletion is available for all three apps: Customer, Vendor and Driver.
1. Delete from the app
Customer app
- Open the app and go to Profile
- Tap Delete Account
- Confirm — you'll be signed out immediately and your account is deleted
Vendor app (shop owner)
- Go to the Shop tab
- Tap Delete Account and confirm
Vendor app (head butcher)
- Go to the Account tab
- Tap Delete Account and confirm
Driver app
- Go to Profile
- Tap Delete Account and confirm
2. Request deletion without the app
If you've uninstalled the app or can't sign in, email us from the phone number or email associated with your account and we'll delete it for you:
- Email: [email protected]
- Subject line: "Delete my account", with your registered phone number
We process deletion requests within 7 business days and will confirm by email once complete.
3. What gets deleted
Account deletion is permanent and cannot be undone. Your registered phone number is freed up and can be used to create a new account.
- Deleted immediately: profile info (name, saved addresses), wallet balance, referral data, active push-notification device tokens, saved payment methods on file with our payment processor
- Retained (legal requirement): order history and transaction records are retained for 7 years to comply with GST / Indian tax law, and account data may be retained up to 3 years post-deletion where required for legal, tax or fraud-prevention purposes. This data is disassociated from your active use of the app and is not used for any other purpose.
See our full Privacy Policy for details on data retention and your rights under the Digital Personal Data Protection Act, 2023.
4. Questions
Reach us any time at [email protected] or via Support.