1. Hyperlocal Delivery, Not Shipping
LocalButcher does not ship or courier products. There are no parcels, tracking numbers, or postal/logistics carriers involved. Every order is a fresh, made-to-order preparation that is packed and delivered directly from a partner butcher shop near you to your doorstep — including apartments inside housing societies and gated communities — by that shop's own rider or a delivery partner engaged by LocalButcher on the shop's behalf.
2. Serviceable Areas
Delivery is only available within the local service radius of an active partner shop. At checkout, the app uses your delivery address to show you the shops (and products) that can currently deliver to you. If no partner shop covers your address, ordering will not be available for that location yet.
3. Delivery to Housing Societies & Gated Communities
- You can save your exact address along with an optional apartment/flat, block or tower label so the rider can locate your home inside a society or complex.
- Riders will deliver to your door where society entry policies allow, or hand over the order at the security gate/reception if the society requires visitor sign-in or does not permit riders past the gate.
- Please keep your phone reachable at the scheduled delivery time — the rider or security desk may need to reach you for gate entry, OTP verification, or handover.
4. Delivery Timelines
Orders are cut and packed fresh after confirmation, then dispatched immediately. Estimated delivery time is shown at checkout and in live order tracking, and typically depends on the shop's preparation time, your distance from the shop, and rider availability. You can track your rider's location in real time from the Order Tracking screen once the order is out for delivery.
5. Delivery Charges
Any applicable delivery fee is calculated per order and shown clearly at checkout before you pay — there are no hidden delivery charges. Delivery fees may vary by shop, distance and order value, and may be waived above a minimum order value where such an offer is active.
6. Packaging
All fresh meat, seafood, poultry and egg orders are packed in food-safe, leak-proof and insulated packaging to preserve freshness and hygiene in transit. We do not freeze or pre-pack orders in advance — items are prepared after you order.
7. Failed or Unattended Delivery
If a rider is unable to complete delivery because the address is inaccessible, incorrect, or you and any alternate contact are unreachable after reasonable attempts, the order is handled per our Cancellation & Refund Policy. Because our products are fresh and perishable, we are not able to reattempt delivery on a later day for the same order.
8. No Interstate or International Shipping
LocalButcher currently operates only within India, on a hyperlocal, same-day basis around each partner shop's neighbourhood. We do not ship products across cities, states, or internationally.
9. Contact
Tahoe Technologies Private Limited
Email: [email protected]
Support: https://localbutcher.in/support
Address: My Home Tridas, Tower 3, Flat 2409, Radial Rd 7, Tellapur, Ramachandrapuram, Hyderabad, Telangana 502034, India.